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Can not load page

Mon, 2008-09-08 04:50 by dajuad · Forum/category:

Using WinXP I can not load a page using the page name. However, using the IP address the page loads. This is true for firefox and IE7 and for two different networks.
To clarify further, typing www.google.com goes nowheres, typing 64.233.169.99 gets me google. clicking on any search leads to nothing.
Any other computer using the same networks has no problems

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IP settings

Mon, 2008-09-08 19:03 by admin

Are your IP address settings on automatic? If not, you have to tell your computer about DNS servers.

It is also possible that some malware hijacked the Winsock stack. Check the Network Problem Solver.

Can not load page

Mon, 2008-09-08 22:50 by dajuad

The IP address settings are on automatic.
The DNS client services is running on automatic. Everything related TCP/IP address, DNS server address is automatic.

As for winsock I ran netsh winsock reset and netsh winsock reset catalogue
I revewed the Network Problem Solver but found nothing that helped.

There has been no change.

I did not mention that the wireless connection does not work. It recognizes the wireless network but will not connect with either windows or with Thinkvantage settings.

It would be much easier to just reinstall Windows but I have found myself obsessed by this.
Dave

Spyware

Tue, 2008-09-09 05:10 by admin

I would research in three directions.

  1. Malware/adware/spyware—you may want to run one or two spyware and virus scanners to make sure there is no virus, worm, or other malware on the computer. The combination of symptoms sounds suspiciously like an infection.
  2. Once this is out of the way, I would check and experiment with the IP settings. Use the ipconfig /all command to find out which DNS servers the computer is actually trying to use.

    If you have a router, most routers act as DNS proxies, so the router should be your DNS server.

    I would also try to enter these settings manually, i.e. give the computer a fixed IP address, fixed standard gateway, and fixed DNS server address. Try an external DNS server too.

  3. Finally I would go through the Network Problem Solver once again. Use Internet Explorer to carefully fill in the form, and check each of the resulting chapters thoroughly. In almost all situations like yours the solution is actually in the Network Problem Solver.

Can not load page

Tue, 2008-09-09 17:31 by dajuad

Thanks, will try again. There is one fact that was called to my attention. This is not my computer and the problem occurred after SP3 was installed. I uninstalled it and the computer says it is using SP2. However, I've read that you really can not uninstall SP3.

The problem is router independent and browser independent - both firefox and IE are affected

Dave

I wouldn't uninstall SP3

Tue, 2008-09-09 18:05 by admin

Millions of computers run it without any problems. You can uninstall it, as you have done, but I guess that didn't solve the problem anyway.

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